Nordstrom St. Johns Town Center in Jacksonville, FL Closed now

Reviews about Nordstrom St. Johns Town Center

• ★ ★ ☆ ☆ ☆

  September 25, 2019, by Mary Lynch
  I am from out of town and came here to do some shopping today. The shoe department was very helpful and I ended up getting some boots. However, I went upstairs to the clothing department and was pretty disappointed with their customer service. I walked around the entire women’s department and only one lady talked to me, which happened to be the only brand section I didn’t need help with.. I just wondered over there because I was just trying to find a fitting room. In the BP section I really wanted a sweater that I couldn’t reach. I turned around to get help.. and the two employees in that section were talking behind the desk. I had climb up on top of a display shelf to get the sweater... which is fine. I’m not high maintenance but usually Nordstrom employees have exemplary service. At least where I’m from. Next, I went to try my 5 items on and the sizing wasn’t right so I tried to peek my head out to ask for help.. and there was no one in sight. I got dressed and walked out and yet again.. they were behind the check out counter talking. I handed them the clothes and said I needed new sizing.. she said “ok” and turned around. I stood for a second thinking she would help. She didn’t. So I walked around all the departments looking for new sizes in all the items. I couldn’t find it so I just got frustrated and left. I was shopping for an upcoming vacation and planned on buying, but ended up leaving frustrated. That was around 3pm today (Wednesday the 3rd) I could be way off here, but I have worked in retail for 10+years and everyone knows that Nordstrom has the best service and we all try to be like them.
• ★ ★ ★ ★ ★

  July 07, 2019, by Jane S
  They really go the extra mile! It's a great experience shopping there, especially if you need a little help making purchase decisions or finding unique items. Don't miss Bazille on 2nd floor- always outstanding; though a little pricey, never had a bad meal there.