Family Dollar in Jacksonville, FL Open now

Reviews about Family Dollar

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  April 24, 2019, by Barry Tesh
  They NEVER answer the phone, which is really important for those of us with pins and rods in our knees, legs, and ankles from being shot when in service in Iran. They refuse to acknowledge there are two kinds of customers: walk-in AND phone customers! During hurracaine Irma, it was easier for me to call rather than task my legs to just find out if they had water, but no one answered the phone for an hour of my calling, so I was forced to go to the store, which only had two cars in the parking lot and inside no one was at the counter and one employee was stocking shelves who could be answering the phone when it rings! I asked the manager why no one ever answers the phone and she, defensively, snarled, "you should have seen it two minutes ago". When I challenged her by saying, "I wasn't born yesterday", she angrily kicked me out of the store to wit I called her a "B" and she called me an "AH". The manager has poor managerial skills when she doesn't answer the phone during hurracaine preparations or, at least, allow her "stockers" to stop long enough to answer the phone to handle their phone customers. I realize part of the problem is most employees of Family Dollar come from a pool of undereducated populace, but whatever happened to the adage, "The customer is always right"?